FAQS

1.Where is your store based?

Shanghai,China.

2.What types of payments do you accept?

(1)Paypal

(2)Credit card via Paypal (Visa, MasterCard,etc.)

3.Do you accept orders placed outside US?

Yes,We can ship orders all over the world.

4.How long will it take to receive my order?

About 15-20 days after shipped,sometime it will in advance,sometime it will be delayed. (This time will be affected by customs delays,weekends, holiday periods and any unforeseen circumstances.)

5.How do I track my order?

You will get an e-mail from us telling you that your order has been shipped,and there's a tracking number and tracking website inside of it. You can track through the link in the email,if you don't receive an email,please contact us by pennycarfts@yahoo.com.

The tracking link:https://www.17track.net/en

Please make sure your email and your email address is correct.

6.Why I haven't received my parcel yet?

 Please contact us .Email:pennycarfts@yahoo.com

Instagram:@pennycraftsstudio,we will reply to you in 24 hours.